Vindico_Heathrow Terminal 1_Heathrow Aiport_Tenant Coordination

 

Project

Heathrow's Terminal 1 commenced operations in 1969 and was expanded and redeveloped in 2005 in response to the long-term growth in Heathrow's passenger traffic and the evolving operational demands of mixed international and domestic passenger flows.

By this time, non-aeronautical revenues from retail and food & beverage were a significant part of the passenger experience and airport commercial model.  BAA, later Heathow Airport Limited were leaders in the development of the airport retail experience and business model.

In 2015, Terminal 1 ceased operations to make way for the second phase of the development of Terminal 2.

Situation

In late 2003, Vindico delivered its preliminary retail delivery strategy for Heathrow's Terminal 5 development, scheduled to open in March 2008.  Stage one of the plan was to implement the proposed methodologies on the redevelopment of Terminal 1, to be undertaken in 2004/5.

The T1 project involved the relocation and introduction of new and existing brands in a staged project with live airport operations interfaces.  In shopping centre terms, a total of 25 unit openings is not a large project, however at Europe's most profitable travel retail location, and as a dry run for the T5 project to follow, this was a significant project.

Vindico_Clients_Heathrow Airport

Solution

Vindico provided retail delivery strategy, management and onsite solution to the Heathrow Terminal 1 redevelopment project.

Vindico provided integrated programming, strategic oversight and reporting alongside a team embedded into the client's inhouse group to support the execution of the retail delivery process and facilitate a detailed post-project review to inform the final strategy for the future Terminal 5 project.

Vindico Retail provided retail delivery strategy and support to the Heathrow team on the successful delivery of the Terminal 1 project.

Jerry Spakes
Head of Retail Development & Delivery
BAA Heathrow

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