A new airport terminal development project in London, UK.
At a total cost of GBP 4.2 billion, the ground-up development of Heathrow Terminal 5 created the UK's largest free standing building, handling 35 million passengers a year at what was then the world's busiest international airport.
As pioneers in developing retail & restaurant offers to enhance passenger experience and commercial returns, Terminal 5 presented BAA (later Heathrow Airport Limited) and its concessionaires and brands an unprecedented opportunity to deliver a new global benchmark in travel retail, yet doing so within Europe's largest construction project at the time.
"We know a lot about airport retailing, but have never opened such a large number outlets on one day," outlined the Retail Director for Terminal 5. We replied, "We know a lot about how to open a lot of retail outlets in a big project, but have never done airport retailing."
Vindico's brief was to become immersed in the Heathrow retail and T5 project teams to strategise and support the delivery of 124 retail and restaurant units which were to be 100% trading on opening day.
Vindico provided a retail delivery strategy, content and management solution to the Terminal 5 deveopment project.
Appointed four years before opening, Vindico's preliminary strategy was implemented on the redevelopment of Heathrow T1 in 2005. Through 2006-07 to opening in March 2008, Vindico supported the T5 Board and retail team with programme management, status and risk reporting.
In addition, documents, drawings and submittals transmitted between the airport and its concessionaires and their design & fitout suppliers was handled by Vindico's content management system.
Vindico's role was to develop a retail delivery strategy to ensure the successful delivery of the retail portfolio for opening day, which was achieved.
Head of Retail Development & Delivery